FAQ's

Welcome to Disbrain.shop Help Center. Here you’ll find answers to the most common questions about shopping with us.

1. What is Disbrain.shop?

Disbrain.shop is an Indian online shopping platform managed by Gohil Rajendra Dhirubhai, offering a wide range of quality lifestyle and home products at affordable prices. We aim to make online shopping simple, secure, and enjoyable for everyone.

2. How do I place an order?

To place an order:

Browse our website and select your desired product.
Choose the quantity and click on “Add to Cart.”
Proceed to Checkout and fill in your shipping and payment details.
Confirm your order — you will receive an order confirmation email once your purchase is complete.

3. What payment methods do you accept?

We accept secure online payments through major credit/debit cards, UPI, net banking, and wallet options supported by Shopify’s trusted payment partners. All transactions are encrypted for your security.

4. Is my personal information safe?

Absolutely. Disbrain.shop values your privacy. All personal and payment information is encrypted and protected under our Privacy Policy. We never share your details with third parties without consent.

5. How can I track my order?

Once your order is shipped, you’ll receive an email or SMS containing your tracking ID and courier partner link. You can use this information to monitor your order’s status in real time.

6. How long will delivery take?

Orders are typically processed within 1–3 business days and delivered within 5–8 business days, depending on your location and courier service availability.

7. Do you offer free shipping?

Yes, we occasionally offer free shipping promotions. Standard shipping charges, if applicable, will be displayed during checkout before payment.

8. What is your return or refund policy?

We offer a return or replacement in case of damaged, defective, or incorrect items, as per our Refund & Cancellation Policy.
Please contact us within 48 hours of delivery with unboxing proof to initiate a request.

9. What should I do if I receive a damaged or wrong product?

If you receive an incorrect or damaged item, please contact our support team immediately at Disbrain.shop@hotmail.com or call us at +91 9512987097.
We’ll guide you through the return/replacement process quickly.

10. Can I cancel my order?

Yes, you can cancel your order before it is shipped by contacting our customer care team. Once the product is dispatched, cancellation requests cannot be accepted.

11. Do you ship internationally?

Currently, Disbrain.shop delivers only within India. We are working to expand our services to international customers soon.

12. How can I contact customer support?

You can reach us easily through the following channels:
📧 Email: Disbrain.shop@hotmail.com
📞 Phone / WhatsApp: +91 9512987097
🏠 Address: 196 Shree Nathji Society, Kargil Chowk, Punagam, Surat City, Surat, Gujarat – 395010, India

13. Do you offer discounts or promotions?

Yes! Stay connected by subscribing to our newsletter or following our website to get updates on special discounts, new arrivals, and exclusive deals.

14. How can I change my shipping address after placing an order?

If you need to update your address, please contact us within 12 hours of placing your order. Once the order is processed, address changes may not be possible.

15. What makes Disbrain.shop trustworthy?

We are a registered Indian business operated from Surat, Gujarat, ensuring 100% transparency, secure payments, and reliable customer service. Your satisfaction and trust are our top priorities.

Still have questions?
Feel free to reach out — our friendly support team is always here to help.

📩 Disbrain.shop@hotmail.com | ☎️ +91 9512987097