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Refund & Cancellation Policy

Last Updated: 10/11/2025

Thank you for shopping with Disbrain.shop. We value your trust and aim to provide you with the best possible shopping experience. This Refund & Cancellation Policy explains how refunds, returns, and cancellations are handled for orders placed on our website.

1. Order Cancellation Policy

  • Orders can be cancelled within 12 hours of placement by contacting our support team at Disbrain.shop@hotmail.com or by calling +91 9512987097.

  • Once your order is processed or shipped, cancellation requests cannot be accepted.

  • In case of successful cancellation before shipment, a full refund will be initiated to your original payment method within 5–7 business days.

2. Return Policy

We accept returns only in the following cases:

  • You have received a defective, damaged, or incorrect product.

  • The item must be unused, in its original packaging, and must include all accessories, tags, and manuals (if applicable).

  • Return requests must be made within 48 hours of product delivery by emailing Disbrain.shop@hotmail.com with:

    • Order ID

    • Product images/video (unboxing proof)

    • Description of the issue

Once verified, our support team will assist you with the return procedure.

3. Refund Eligibility

Refunds are approved in the following situations:

  • The order was cancelled successfully before shipping.

  • You received a defective or incorrect product verified by our team.

  • The product is out of stock or unavailable after you’ve placed the order.

Refunds are not applicable in these cases:

  • Change of mind or dislike of the product after delivery.

  • Incorrect address provided at the time of order.

  • Damage caused by misuse, negligence, or natural wear and tear.

4. Refund Process

  • Once your returned product is received and inspected, we will notify you about the refund approval or rejection.

  • Approved refunds will be processed within 5–10 business days via the original payment method used during checkout.

  • Depending on your bank or payment gateway, it may take additional 2–5 business days for the amount to reflect in your account.

5. Replacement Policy

In case of defective or wrong products, you can choose either a replacement or a full refund (subject to product availability).
Replacements will be shipped free of charge once the returned product is received and verified.

6. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

  1. Check your bank account or payment wallet again.

  2. Contact your card issuer or payment provider—it may take additional time for your refund to reflect.

  3. If the issue persists, contact us at Disbrain.shop@hotmail.com and we’ll assist you immediately.

7. Exchange Policy

We currently do not offer product exchanges unless the item received is damaged or incorrect. You may request a replacement instead.

8. Contact Information

For any questions regarding returns, refunds, or cancellations, please contact our support team:

📧 Email: Disbrain.shop@hotmail.com
📞 Phone / WhatsApp: +91 9512987097
🏠 Address: 196, Shree Nathji Society, Kargil Chowk, Punagam, Surat City, Surat, Gujarat – 395010, India